Privacy Policy - Lagatama.com

Privacy Policy - Lagatama.com

Effective Date: January 1, 2026 | Last Updated: July 2026

Welcome to Lagatama.com ("we," "our," or "us"). We are committed to protecting your personal data and privacy rights. This Privacy Policy explains how your personal information is collected, used, shared, and protected when you use our multi-vendor ordering and delivery platform.

1. Information We Collect

To provide accurate delivery services, we collect the following categories of information:

• Personal Identification Data: Full name, email address, and primary contact phone number.
• Delivery & Location Details: Specific delivery addresses, land marks, and real-time GPS location coordinates gathered during checkout.
• Order History & Transaction Logs: Items purchased, order values, delivery distances, service charges, and payment methods (Cash on Delivery or Digital Payments).
• Technical Data: IP address, device type, browser session cookies, and app usage activity.

2. How We Use Your Information

Your data is strictly used to maintain smooth operational workflows, specifically for:

• Processing and fulfilling food, grocery, hardware, and retail orders.
• Calculating accurate distance-based delivery rates and category service fees.
• Dispatching nearby delivery partners (Riders) and sending real-time SMS/App order tracking updates.
• Resolving customer support queries, delivery disputes, and refund requests via our Operations Manager Desk.
• Preventing fraudulent orders and maintaining system security.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information to third-party marketers. Your data is shared strictly on a need-to-know basis with:

• Assigned Merchants / Shops: To prepare your ordered items accurately.
• Assigned Delivery Partners (Riders): To navigate to your address and contact you upon arrival.
• Platform Administrators: Operations Managers and Super Admins for operational verification and dispute management.

4. Data Security & Storage

We implement robust technical and organizational security measures, including SSL encryption and secure database access controls, to prevent unauthorized access, loss, or misuse of your personal information.

5. Your Rights & Data Retention

You have the right to request access to, correction of, or deletion of your personal account data at any time by contacting our Operations Manager. We retain transaction data only as long as required for legal, accounting, and operational purposes.

6. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website hotline or direct Operations Desk support.