Terms of Service - Lagatama.com

Terms of Service - Lagatama.com

Effective Date: January 1, 2026 | Last Updated: July 2026

Please read these Terms of Service carefully before using the Logatama.com platform. By placing an order or registering an account, you agree to be bound by these operational terms.

1. Service Nature & Platform Scope

Logatama.com operates as an intermediary delivery ecosystem connecting end-customers with independent merchants (restaurants, supermarkets, hardware stores, etc.) and third-party delivery service providers (Riders). Logatama.com coordinates order dispatch, logistics routing, and customer support.

2. Order Placement & Dynamic Delivery Pricing

• Order Accuracy: Customers are responsible for providing correct items, contact numbers, and delivery location details.
• Delivery Charges: Delivery rates displayed during initial checkout are per-kilometer category rates (`LKR / km`). Final delivery fees, route feasibility, and heavy-item weight surcharges are verified and confirmed by the Operations Manager prior to dispatch.
• Category Service Charges: Applicable category service fees (e.g., 5% handling fee) are added to the order subtotal at checkout.

3. Payment Methods & Cash on Delivery (COD)

• Cash on Delivery (COD): Customers choosing COD must pay the full final invoice amount (Items + Delivery Fee + Service Surcharge) directly to the delivery rider upon order receipt.
• Refusal of Delivery: Unjustified refusal to accept or pay for a confirmed COD order may result in immediate account suspension and blacklisting across the platform.

4. Platform Operating Hours & Maintenance Lockouts

• Logatama.com enforces operational schedules. During non-operating hours, the platform displays a non-dismissable "We Are Closed Now" overlay, restricting customer logins and order placements.
• During scheduled system upgrades, a "System Under Maintenance" mode will be activated, restricting system access exclusively to Super Admins and Operations Managers.

5. Cancellations, Damaged Goods & Returns

• Cancellations: Orders can only be canceled before the merchant begins preparation or before a rider is dispatched.
• Damaged or Missing Items: Any issues regarding missing or damaged items must be reported immediately upon delivery by calling the Operations Desk hotline. Resolutions (replacements or refunds) will be evaluated by the Operations Manager.

6. Limitation of Liability

Logatama.com is not directly liable for delays caused by extreme weather, traffic road closures, or product quality defects originating directly from independent merchant kitchens or manufacturers. However, our Operations team will actively mediate to resolve any customer grievances fairly.